IE Returns

Q: How do I return/exchange my order?

Returns can be made by visiting our returns page . No printer option available! For a refund on purchases made via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days via UPS. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days. Exchanges are only available In-Store, unfortunately we do not offer exchanges via postage. Remember to take your proof of purchase with you too. Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

How can we help? Returns

Returns

For purchases made via the Footpatrol website or 'Footpatrol' app, you can return any unwanted items back to one of our stores or post via UPS . Purchases made in store cannot be returned by post. Items must be returned within 28 days from when you receive your order for a refund. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded, it will show in your account within 3-5 days.

Return By Post - €5

For purchases made online via our website or app

Process your return with UPS via our returns portal HERE.

UPS - €5

Simply follow the link to our returns portal to drop off at your nearest available ParcelShop.

Frequently Asked Questions

Do you offer Extended Christmas Returns?

We understand you might need a little more time over the festive period to return items to us. From Saturday 1st November to Thursday 22nd January 2026 our refund policy will be relaxed so any orders purchased before the 25th December can be returned at any time* as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

How long will it take to receive my refund?

If you used our Returns Portal, we expect the carrier to have returned your order to us within 10 days of you passing your return to them. If you used an independent carrier to return your order, you should check with them for their delivery timescales. You can usually track the parcel's journey via the carrier's website.

Once the parcel has arrived with our returns team, we aim to process it within 14 days. Once refunded it will show in your account within 3-5 days.

Once the refund process has started, we expect the refund to be back with you within 5 working days. This timeframe can vary according to your payment provider.

If you returned your item to store please allow 3-5 days for this to show in your account.

How do I return/exchange my order?

Returns can be made by visiting our returns page. No printer option available!

For a refund on purchases made via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days via UPS. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Exchanges are only available In-Store, unfortunately we do not offer exchanges via postage. Remember to take your proof of purchase with you too.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

All FAQs