Returns

Q: How do I return/exchange my order?

Returns can be made by visiting our returns page . No printer needed! You'll need the order number from your confirmation email . For a refund on purchases made in the UK via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days for FREE via EVRi or at a £2 cost via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days. Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

In order to return your parcel the correct way please select the relevant option below.

If you have purchased via our Website or 'Footpatrol' App please select 'Web & App returns'.

If you have purchased via our 'Launches' App please select 'Launches App Returns'.

We understand you might need a little more time over the festive period to return items to us.
From Saturday 1st November to Thursday 22nd January 2026 our refund policy will be relaxed so any orders purchased before the 25th December can be returned at any time* as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.

*Please note, we won’t be able to process refunds in store between Friday 26th December and Sunday 28th December 2025.

Web & App Returns

Launches App Returns

Frequently Asked Questions

What's the difference between a 'Web & App' return and a 'Launches App' return?

A Web & App return is only for items purchased via our Footpatrol.com Website and 'Footpatrol' App.

A Launches App return is only for items purchased via our 'Launches' App.

Where is my order?

We will send you an email once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. You can check the tracking link we sent in your despatch email to view the latest tracking information.

How do I return/exchange my order?

Returns can be made by visiting our returns page. No printer needed!

You'll need the order number from your confirmation email.

For a refund on purchases made in the UK via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days for FREE via EVRi or at a £2 cost via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Can I return an in-store purchase online?

Unfortunately you aren't able to return in-store purchases online, however you can return your unwanted items back to our Footpatrol stores within 28 days of purchase.

They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

All FAQs

Need more help?

Please contact us for more help