Returns

Q: How do I return/exchange my order?

Returns can be made by visiting our returns page . No printer needed! You'll need the order number from your confirmation email . For a refund on purchases made in the UK via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days for FREE via EVRi or at a £2 cost via Royal Mail. You must also include the dispatch note with any information including the order details and order number. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days. Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

In order to return your parcel the correct way please select the relevant option below.

If you have purchased via our Website or 'Footpatrol' App please select 'Web & App returns'.

If you have purchased via our 'Launches' App please select 'Launches App Returns'.

Web & App Returns

Launches App Returns

Additional Support

Frequently Asked Questions

What's the difference between a 'Web & App' return and a 'Launches App' return?

A Web & App return is only for items purchased via our Footpatrol.com Website and 'Footpatrol' App.

A Launches App return is only for items purchased via our 'Launches' App.

Where is my order?

We will send you an email once your order has been despatched. Please allow the required time for the delivery method you have chosen before you contact us. You can check the tracking link we sent in your despatch email to view the latest tracking information.

How do I return/exchange my order?

Returns can be made by visiting our returns page. No printer needed!

You'll need the order number from your confirmation email.

For a refund on purchases made in the UK via the Footpatrol website or 'Footpatrol' app, you can send any unwanted items back to us within 28 days for FREE via EVRi or at a £2 cost via Royal Mail. You must also include the dispatch note with any information including the order details and order number. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days.

Please read our Terms & Conditions for more details. If you have a faulty/damaged item, please contact customer service to see how we can help you.

Can I return an in-store purchase online?

Unfortunately you aren't able to return in-store purchases online, however you can return your unwanted items back to our Footpatrol stores within 28 days of purchase.

They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.

Need additional support with your return?

We are committed to providing exceptional customer service to all our customers, regardless of their individual circumstances.

We offer a variety of flexible return options to accommodate different needs and situations. If you are unable to visit our store or use standard drop-off points—whether due to disability, neurodivergence, or other accessibility challenges, we offer a free collection service for UK orders.

Our trained representatives are ready to discuss alternative solutions tailored to your specific requirements.

Alternatively please contact our Customer Care team here and provide the details of the issue so that we can help to find the best solution.

The item I have received is damaged/faulty/not what I requested?

If your item arrives faulty or damaged, or is not the item that you requested, please contact Customer Care and provide the details of the issue so that we can help you. Please be aware we will ask for an image of the faulty or damaged item to help speed up the resolution.
In some cases, we may need to send the item to our inspection team for assessment to establish if a manufacturing fault is present, then, depending on the result, we may offer a refund. If you bought your goods in one of our stores, please return them to one of our stores. The returns department is only equipped to handle goods bought online. Unfortunately we do not offer free returns on the Footpatrol Launches app,unless there is something wrong with them when the standard returns provisions in our T&C’s apply.

All FAQs

Need more help?

Please contact us for more help