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Web & App Returns

For purchases made via the Footpatrol website ( Including Footpatrol Website Launches ) or 'Footpatrol' app, you can return any unwanted items back via EVRi or Royal Mail. Please use the order number from your confirmation email to process your return. You must also include the dispatch note with any information including the order details and order number. Purchases made in store cannot be returned by post. Items must be returned within 28 days from when you receive your order for a refund. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded, it will show in your account within 3-5 days. Items Purchased Instore must be returned instore

Return By Post

For purchases made online via our website or app


Simply follow the link to our returns portal below. Input the order number from your confirmation email and drop off at your nearest available ParcelShop.

RETURNS PORTAL HERE

International Returns

For purchases made online via website or app, delivered outside of the UK


Unfortunately we do not offer free returns on international orders.


In order to process your return please send your items back to us using the returns address below within 28 days from when you receive your order for a full refund for purchases made via the Footpatrol website or app (excluding Footpatrol launches app), or within 14 days for purchases made via the Footpatrol launches app.

Make sure the goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible.

Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.

Footpatrol Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale, OL16 4FW

Frequently Asked Questions

ALL FAQs

Need more help? You can contact us here